T&C Appliance/HVAC Repair Return Policy - Detailed Breakdown
At T&C Appliance/HVAC Repair in Burlington, NC and Durham, NC, we value transparency and clarity in our policies to ensure our customers fully understand our terms regarding service charges, refunds, and warranty claims. Below is an in-depth explanation of our Return & Service Policy to provide a clear understanding of how we operate.
1. Trip Charge Policy – Non-Refundable
A trip charge is the cost of sending a technician to assess the issue at your location.
This charge is non-refundable, regardless of whether you proceed with the recommended repair or not.
If you cancel your appointment less than 24 hours before the scheduled time, you will still be responsible for a $75 trip charge due to the scheduling adjustments required.
2. Repair Policy – Non-Refundable
All repairs performed by T&C Appliance/HVAC Repair are final and non-refundable.
This means that once a technician completes a repair, no refunds will be issued for the labor or service provided.
If issues persist after a repair, customers should refer to the warranty claim process (detailed below) instead of seeking a refund.
3. Appointment Scheduling & Changes
Online booking availability is not always updated in real-time, so appointment slots are subject to change.
Customers are required to call our office at least 24 hours in advance to confirm, reschedule, or cancel an appointment.
Failure to cancel within 24 hours results in a $75 trip charge due to last-minute scheduling disruptions.
4. Warranty Claims – 30-Day Coverage on Defective Parts
If a replacement part installed by our technicians is defective, customers have 30 days from the date of service to file a warranty claim.
What the warranty covers:
✔ Replacement of defective parts
✔ Labor required to install the warranty-covered part
What the warranty does NOT cover:
❌ Issues unrelated to the original repair
❌ Problems caused by improper use or external factors
❌ Additional repairs beyond the defective part
5. Customer Responsibility & Compliance
By booking an appointment, you agree to our non-refundable service and repair policy.
You are responsible for adhering to the 24-hour cancellation policy to avoid additional charges.
Any warranty claims must be submitted within 30 days; failure to do so will void any potential replacement or service benefits.
6. Hassle-Free Online Booking – Available 24/7!
Schedule at your convenience! Our online booking system is available 24/7, putting the power of scheduling in your hands.
To confirm or modify your appointment, please call our office for real-time assistance.
T&C Appliance/HVAC Repair – Your Trusted Service Partner!
We appreciate your business and look forward to serving you with quality repairs, reliable service, and expert HVAC & appliance solutions.
📞 Need to reach us? Contact our office for any scheduling, warranty, or service-related inquiries.
Would you like to include additional details, such as specific exclusions or a step-by-step warranty claim process? Let me know how I can refine this further! 🚀
T&C Appliance/HVAC Repair Return Policy- Detailed Breakdown
Our trip charge is non-refundable. All repairs performed are also non-refundable, and this policy is non-negotiable. Online bookings are subject to change, as not all available appointments are reflected in real-time. To confirm, cancel, or reschedule your appointment, please contact our office at least 24 hours before your scheduled service. Cancellations made less than 24 hours in advance will incur a $75.00 trip charge. We appreciate your cooperation. You have 30 days from your date of service to file warranty claims on defective parts.
T&C Appliance/HVAC Repair
Your #1 Stop For Service & Installation.
This return policy also applies to T&C Appliance/HVAC Repair Durham,
and T&C Appliance/HVAC Repair Burlington. NC